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Disclaimer & GTC


  • All information (in particular, prices, bookings, online calculations) is given without obligation. We cannot guarantee that such data are always fully up to date in every case. We reserve the right to amend or update information on this site at any time and without prior announcement. This likewise applies to improvements and/or modifications to the products or programs described on this site.
  • Similarly, our business accepts no liability for failures of Internet performance, damage caused by third parties, imported data of all kinds (viruses, worms, Trojan horses) and for links from and to other web sites. We have no control over the content and form of external websites.
  • We cannot guarantee the perfect working of hardware and software.
  • We wish to call your attention to the fact that this site may contain technical inaccuracies or typographic errors.
  • In no case will our business be liable to you or to any third parties for any direct, indirect, special or other consequential damage resulting from the use of this or of a linked website. All liability for loss of profit, interruption of operation, loss of programs or other data in your information systems is also excluded. This likewise applies if specific reference is made to the possibility of such damage.
  • Cookies are data elements which a web site may send to your browser to facilitate your work with database-assisted systems. However, you do have the possibility of setting your browser in such a way that it informs you if you receive a cookie. You can therefore decide for yourself whether or not to accept it.
  • The transmission of communications, documents and other information by e-mail is regarded as less dependable, secure and confidential than its transmission by letter or fax. We use modern detection technologies to eliminate viruses and spam. However, we also advise you to use virus scanners and decline all liability for damage caused by e-mails or losses thereof. We reserve the right to reject e-mails with potentially hazardous attached data files.

Data protection

1. What is this privacy notice about?

  • Diakonie Bethanien (hereinafter also referred to as "we", "us") obtains and processes personal data concerning you or other persons (so-called "third parties"). We use the term "data" here synonymously with "personal data" or "personal information".

    In this privacy notice we describe what we do with your data when you use our website, or other apps (collectively the "Website"), obtain our services or products, otherwise deal with us under a contract, communicate with us or otherwise deal with us. Where appropriate, we will provide you with timely written notice of additional processing activities not mentioned in this Privacy Notice. In addition, we may inform you separately about the processing of your data, e.g. in consent forms, contract terms, additional privacy notices, forms and notices.

    If you transmit or disclose data to us about other persons, e.g. family members, work colleagues, etc., we assume that you are authorised to do so and that this data is correct. Please also ensure that these third parties have been informed of this privacy notice.

    This privacy notice is designed to meet the requirements of the EU General Data Protection Regulation ("GDPR"), the Swiss Data Protection Act ("DPA") and the revised Swiss Data Protection Act ("revDSG"). However, whether and to what extent these laws are applicable depends on the individual case.

2. Who is responsible for processing your data?

  • The Diakonie Bethanien, Buckhauserstrasse 36, P.O. Box, 8048 Zurich (the "Diakonie Bethanien") is responsible for the data processing described in this data protection information, unless otherwise communicated in individual cases, e.g. in further data protection information, on forms or in contracts. You can contact us for your data protection concerns and to exercise your rights under section 11 as follows: Diakonie Bethanien Buckhauserstrasse 36 P.O. Box 8048 Zurich [email protected]

We have appointed the following additional bodies: - Data protection representatives in the EU in accordance with Art. 27 DSGVO: SIDD Datenschutz Deutschland UG (haftungsbeschränkt). Schellingstr. 109a 80798 Munich

- Data protection representative in the United Kingdom (UK) according to Art. 27 UK GDPR: Priverion UK Ltd. 3rd Floor, 120 Baker Street London, England, W1U 6TU You can also contact these offices for data protection concerns.

3. What data do we process?

  • We process different categories of data about you. The main categories are as follows: - Technical data: When you use our website or other electronic offers (e.g. free Wi-Fi), we collect the IP address of your terminal device and other technical data to ensure the functionality and security of these offers. This data also includes logs in which the use of our systems is recorded. We generally retain technical data for 30 days. In order to ensure the functionality of these offers, we may also assign an individual code to you or your end device (e.g. in the form of a cookie, see section 12). The technical data in itself does not allow any conclusions to be drawn about your identity. However, in the context of user accounts, registrations, access controls or the processing of contracts, they may be linked to other data categories (and thus possibly to your person). - Registration data: Certain offers and services (e.g. login areas of our website, newsletter dispatch, free WLAN access, etc.) can only be used with a user account or registration, which can be made directly with us or via our external login service providers. In doing so, you must provide us with certain data and we collect data on the use of the offer or service. Access controls to certain facilities may generate registration data; depending on the control system, biometric data may also be generated. We generally retain registration data for 12months after the end of use of the service or termination of the user account. - Communication data: If you are in contact with us via the contact form, e-mail, telephone, letter or other means of communication, we collect the data exchanged between you and us, including your contact details and the marginal data of the communication. If we want or need to establish your identity, e.g. in the case of a request for information submitted by you, a request for media access, etc., we collect data to identify you (e.g. a copy of an identity document). We usually keep this data for 12 months from the last exchange with you. This period may be longer if this is necessary for reasons of proof or to comply with legal or contractual requirements or for technical reasons. E-mails in personal mailboxes and written correspondence are generally kept for at least 10 years. - Master data: We use the term master data to refer to the basic data that we need, in addition to the contractual data (see below), to process our contractual and other business relationships or for marketing and advertising purposes, such as name, contact details and information about, for example, your role and function, your bank account(s), your date of birth, customer history, powers of attorney, signature authorisations and consent forms. We process your master data if you are a customer or other business contact or work for one (e.g. as a contact person of the business partner), or because we want to address you for our own purposes or the purposes of a contractual partner (e.g. as part of marketing and advertising, with invitations to events, with vouchers, with newsletters etc.). We receive master data from you yourself (e.g. when making a purchase or as part of a registration), from bodies for which you work or from third parties such as our contractual partners, associations and address dealers and from publicly accessible sources such as public registers or the Internet (websites, social media etc.). We may also process health data and information about third parties as part of master data. We generally keep this data for 10 years from the last exchange with you, but at least from the end of the contract. This period may be longer if this is necessary for reasons of proof or to comply with legal or contractual requirements or if it is technically required. For pure marketing and advertising contacts, the period is usually much shorter, usually no more than 2 years since the last contact. - Contractual data: This is data that arises in connection with the conclusion or performance of a contract, e.g. information about contracts and the services to be provided or provided, as well as data from the run-up to the conclusion of a contract, the information required or used for processing and information about reactions (e.g. complaints or information about satisfaction, etc.). This also includes health data and information about third parties, e.g. hereditary diseases in the family. We generally collect this data from you, from contractual partners and from third parties involved in the processing of the contract, but also from third party sources (e.g. providers of creditworthiness data) and from publicly accessible sources. We generally keep this data for 10 years from the last contractual activity, but at least from the end of the contract. This period may be longer if this is necessary for reasons of proof or to comply with legal or contractual requirements or if it is technically required. - Behavioural and preference data: Depending on our relationship with you, we try to get to know you and better tailor our products, services and offers to you. To do this, we collect and use data about your behaviour and preferences. We do this by evaluating information about your behaviour in our area, and we may also supplement this information with information from third parties, including publicly available sources. Based on this, we can calculate, for example, the probability that you will use certain services or behave in a certain way. Some of the data processed for this purpose is already known to us (e.g. when you use our services), or we obtain this data by recording your behaviour (e.g. how you navigate on our website). We anonymise or delete this data when it is no longer meaningful for the purposes pursued, which may be between 2-3 weeks and 24 months (for product and service preferences) depending on the nature of the data. This period may be longer where necessary for evidential purposes or to comply with legal or contractual requirements, or for technical reasons. We describe how tracking works on our website in section 12. - Other data: We also collect data from you in other situations. In connection with official or judicial proceedings, for example, data is collected (such as files, evidence, etc.) which may also relate to you. We may also collect data for health protection reasons (e.g. in the context of protection concepts). We may obtain or make photographs, videos and sound recordings in which you may be identifiable (e.g. at events, through security cameras etc.). We may also collect data on who enters certain buildings or has corresponding access rights and when (incl. in the case of access controls, based on registration data or visitor lists, etc.), who participates in events or campaigns (e.g. competitions) and when, or who uses our infrastructure and systems. The retention period of this data depends on the purpose and is limited to what is necessary. This ranges from a few days for many of the security cameras and usually a few weeks for contact tracing data, to visitor data that is usually kept for 3 months, to reports on events with pictures that can be kept for a few years or longer.
  • You disclose much of the data mentioned in this section 3 yourself (e.g. via forms, in the course of communication with us, in connection with contracts, when using the website, etc.). You are not obliged to do so, subject to individual cases, e.g. within the framework of binding protection concepts (legal obligations). If you wish to conclude contracts with us or claim services, you must also provide us with data, in particular master data, contract data and registration data, as part of your contractual obligation under the relevant contract. When using our website, the processing of technical data is unavoidable. If you wish to gain access to certain systems or buildings, you will need to provide us with registration data. In the case of behavioural and preference data, however, you generally have the option of objecting or not giving your consent. Insofar as this is not inadmissible, we also take data from publicly accessible sources (e.g. debt enforcement registers, land registers, commercial registers, the media or the Internet incl. social media) or receive data from authorities and other third parties.

4. For what purposes do we process your data?

  • We process your data for the purposes explained below. Further information for the online area can be found in points 12 and 13. These purposes or the objectives on which they are based represent legitimate interests on our part and, where applicable, on the part of third parties. You will find further information on the legal basis for our processing in section 5. We process your data for purposes related to communication with you, in particular to respond to enquiries and assert your rights (section 11) and to contact you in the event of queries. For this purpose, we use in particular communication data and master data and, in connection with offers and services used by you, also registration data. We keep this data to document our communication with you, for training purposes, for quality assurance and for enquiries. We process data for the purpose of establishing, managing and processing contractual relationships. We process data for marketing purposes and to maintain relationships, e.g. to send our customers and other contractual partners personalised advertising on products and services from us and from third parties (e.g. from advertising contractual partners). This may take the form of e.g. newsletters and other regular contacts (electronically, by post, by telephone), via other channels for which we have contact information from you, but also as part of individual marketing campaigns (e.g. events, competitions etc.) and may also include free benefits (e.g. invitations, vouchers etc.). You can refuse such contacts at any time (see at the end of this section 4) or refuse or revoke your consent to be contacted for advertising purposes. With your consent, we can target our online advertising on the Internet more specifically to you (see section 12). We continue to process your data for market research, to improve our services and operations and for product development. We may also process your data for security and access control purposes. We process personal data to comply with laws, directives and recommendations from authorities and internal regulations ("Compliance"). We also process data for the purposes of our risk management and prudent corporate governance, including business organisation and development. We may process your data for other purposes, e.g. as part of our internal processes and administration or for training and quality assurance purposes.

5. On what basis do we process your data?

  • Insofar as we ask you for your consent for certain processing (e.g. for the processing of particularly sensitive personal data, for marketing mailings and for advertising control and behavioural analysis on the website), we will inform you separately about the corresponding purposes of the processing. You may withdraw your consent at any time with future effect by notifying us in writing (by post) or, where not otherwise stated or agreed, by email; you will find our contact details in section 2. For withdrawal of consent for online tracking, see section 12. Where you have a user account, withdrawal or contacting us may also be possible via the relevant website or other service. Once we have received notification that you have withdrawn your consent, we will no longer process your data for the purposes to which you originally consented, unless we have another legal basis for doing so. The revocation of your consent will not affect the lawfulness of the processing carried out on the basis of the consent until the revocation. Where we do not ask you for your consent for processing, we base the processing of your personal data on the fact that the processing is necessary for the initiation or execution of a contract with you (or the entity you represent) or that we or third parties have a legitimate interest in doing so, so in particular in order to pursue the purposes and related objectives described above under section 4 and to be able to implement appropriate measures. Our legitimate interests also include compliance with legal regulations, insofar as this is not already recognised as a legal basis by the respective applicable data protection law (e.g. in the case of the GDPR, the law in the EEA and in Switzerland). However, this also includes the marketing of our products and services, the interest to better understand our markets and to safely and efficiently manage and develop our business, including operations. If we receive sensitive data (e.g. health data, information on political, religious or ideological views or biometric data for identification purposes), we may also process your data on the basis of other legal grounds, e.g. in the event of disputes due to the need for processing for a possible lawsuit or the enforcement or defence of legal claims. In individual cases, other legal grounds may come into play, which we will communicate to you separately where necessary.

6.  What applies to profiling and automated individual decisions?

  • We may automatically evaluate ("profile") certain of your personal characteristics for the purposes mentioned in section 4 using your data (section 3), if we want to determine preference data, but also to determine abuse and security risks, to carry out statistical evaluations or for operational planning purposes. For the same purposes, we may also create profiles, i.e. we may combine behavioural and preference data, but also master and contract data and technical data assigned to you, in order to better understand you as a person with your different interests and other characteristics. However, we can also create anonymous and - with your consent - also personalised movement profiles of you. In both cases, we pay attention to the proportionality and reliability of the results and take measures against misuse of these profiles or profiling. If these can have legal effects or significant disadvantages for you, we generally provide for a manual review.

7. Who do we disclose your data to?

  • In connection with our contracts, the website, our services and products, our legal obligations or otherwise to protect our legitimate interests and the other purposes listed in section 4, we also disclose your personal data to third parties, in particular to the following categories of recipients: - Service providers: we work with service providers in Switzerland and abroad who process data about you on our behalf or in joint responsibility with us or receive data about you from us in their own responsibility (e.g. IT providers, shipping companies, advertising service providers, login service providers, cleaning companies, security companies, banks, insurance companies, debt collection companies, credit reference agencies, or address checkers). This may also include health data. - Contractual partners including customers: This initially refers to customers (e.g. service recipients) and other contractual partners of ours, because this data transfer arises from these contracts. For example, you will receive registration data on issued and redeemed vouchers, invitations, etc. If you work for such a contractual partner yourself, we may also transfer data about you to them in this context. This may also include health data. The recipients also include contractual partners with whom we cooperate or who advertise on our behalf and to whom we therefore transfer data about you for analysis and marketing purposes (these may again be service recipients, but also e.g. sponsors and providers of online advertising). We require these partners to only send you advertising or play it out based on your data if you have consented to this (for the online area, see point 12). - Authorities: We may disclose personal data to offices, courts and other authorities in Switzerland and abroad if we are legally obliged or entitled to do so or if this appears necessary to protect our interests. This may also include health data. The authorities process data about you that they receive from us on their own responsibility. - Other persons: This refers to other cases where the involvement of third parties arises from the purposes set out in section 4, e.g. service recipients, media and associations in which we participate or if you are part of one of our publications. All these categories of recipients may in turn involve third parties, so that your data may also become accessible to them. We can restrict processing by certain third parties (e.g. IT providers), but not by other third parties (e.g. authorities, banks, etc.). We also allow certain third parties to collect personal data from you on our website and at events organised by us (e.g. media photographers, providers of tools that we have integrated on our website, etc.). Insofar as we are not decisively involved in these data collections, these third parties are solely responsible for them. If you have any concerns or wish to exercise your data protection rights, please contact these third parties directly. Cf. point 12 for the website.

8. Do your personal data also end up abroad?

  • As explained in section 7, we also disclose data to other bodies. These are not only located in Switzerland. Your data may therefore be processed both in Europe and in the USA; in exceptional cases, however, in any country in the world. If a recipient is located in a country without adequate legal data protection, we contractually oblige the recipient to comply with the applicable data protection (for this purpose, we use the revised standard contractual clauses of the European Commission, which can be accessed here:, unless the recipient is already subject to a legally recognised set of rules to ensure data protection and we cannot rely on an exception. An exception may apply in particular in the case of legal proceedings abroad, but also in cases of overriding public interests or if the performance of a contract requires such disclosure, if you have given your consent or if the data in question has been made generally accessible by you and you have not objected to its processing. Please also note that data exchanged via the Internet is often routed via third countries. Your data may therefore end up abroad even if the sender and recipient are in the same country.

9. How long do we process your data?

  • We process your data for as long as our processing purposes, the statutory retention periods and our legitimate interests in processing for documentation and evidence purposes require or storage is technically necessary. You will find further information on the respective storage and processing periods for the individual data categories in section 3 and for the cookie categories in section 12. If there are no legal or contractual obligations to the contrary, we will delete or anonymise your data after the storage or processing period has expired as part of our normal processes.

10. How do we protect your data?

  • We take appropriate security measures to maintain the confidentiality, integrity and availability of your personal data, to protect it against unauthorised or unlawful processing and to protect it against the risks of loss, accidental alteration, unauthorised disclosure or access.

11. What rights do you have?

  • Applicable data protection law grants you the right to object to the processing of your data in certain circumstances, in particular for direct marketing purposes, profiling for direct marketing purposes and other legitimate interests in processing. To help you control the processing of your personal data, you also have the following rights in connection with our data processing, depending on the applicable data protection law: - The right to request information from us as to whether and which of your data we are processing; - the right to have us correct data if it is inaccurate; - the right to request that we delete data; - the right to request that we provide certain personal data in a commonly used electronic format or transfer it to another data controller; - the right to withdraw consent where our processing is based on your consent; - the right to obtain, on request, further information necessary for the exercise of these rights; - the right to express your point of view in the case of automated individual decisions (point 6) and to request that the decision be reviewed by a natural person. If you wish to exercise any of the above rights against us, please contact us in writing, at our premises or, unless otherwise stated or agreed, by email; our contact details are set out in section 2. In order for us to be able to prevent abuse, we will need to identify you (e.g. with a copy of your ID card, unless otherwise possible). Please note that conditions, exceptions or restrictions apply to these rights under the applicable data protection law (e.g. to protect third parties or business secrets). We will inform you accordingly if necessary. If you do not agree with our handling of your rights or data protection, please let us know (section 2). In particular, if you are in the EEA, the United Kingdom or Switzerland, you also have the right to complain to the data protection supervisory authority in your country.

12. Do we use online tracking and online advertising techniques?

  • We use various techniques on our website that allow us and third parties we engage to recognise you when you use it and, in some circumstances, to track you across multiple visits. In this section we tell you about them. In essence, this is so that we can distinguish access by you (via your system) from access by other users, so that we can ensure the functionality of the website and carry out evaluations and personalisations. In doing so, we do not want to infer your identity, even if we can do so insofar as we or third parties engaged by us can identify you through a combination with registration data. Even without registration data, however, the technologies used are designed in such a way that you are recognised as an individual visitor each time you visit the site, for example by our server (or the servers of the third parties) assigning you or your browser a specific identification number (a so-called "cookie").

13. What data do we process on our pages on social networks?

  • We may operate pages and other online presences ("fan pages", "channels", "profiles" etc.) on social networks and other platforms operated by third parties and collect the data about you described in section 3 and below there. We receive this data from you and the platforms when you come into contact with us via our online presence (e.g. when you communicate with us, comment on our content or visit our presence). At the same time, the platforms evaluate your use of our online presences and link this data with other data about you known to the platforms (e.g. on your behaviour and preferences). They also process this data for their own purposes under their own responsibility, in particular for marketing and market research purposes (e.g. to personalise advertising) and to control their platforms (e.g. what content they show you). We process this data for the purposes described in section 4, in particular for communication, marketing purposes (including advertising on these platforms, see section 12) and market research. You will find information on the relevant legal basis in section 5. Content published by you (e.g. comments on an announcement) may be disseminated by us (e.g. in our advertising on the platform or elsewhere). We or the platform operators may also delete or restrict content from or about you in accordance with the usage guidelines (e.g. inappropriate comments). For further details on the edits made by the operators of the platforms, please refer to the platforms' data protection notices. There you will also find out in which countries they process your data, which rights of access, deletion and other data subjects you have and how you can exercise these or obtain further information. We currently use the following platforms: - Facebook: Here we operate the page The responsible body for the operation of the platform for users from Europe is Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. Their privacy policy is available at Some of your data will be transferred to the USA. You can object to advertising here: With regard to the data collected and processed when you visit our site for the creation of "Page Insights", we are jointly responsible with Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. As part of Page Insights, statistics are collected about what visitors do on our site (comment on posts, share content, etc.). This is described at It helps us understand how our site is used and how we can improve it. We only receive anonymous, aggregated data. We have regulated our responsibilities regarding data protection according to the information on - Linkedin: Here we operate the site: The responsible party for the operation of the platform for users from Europe is LinkedIn Ireland Unlimited Company, Ireland. With regard to the data collected and processed when visiting our site for the creation of "Page Insights", we are jointly responsible with Wilton Place, Dublin 2, Ireland. As part of Page Insights, statistics are compiled about what visitors do on our site (comment on posts, share content, etc.). This is described at It helps us understand how our site is used and how we can improve it. We only receive anonymous, aggregated data from this. - Instagram: This is where we operate the site:, The responsible body for operating the platform for users from Europe is Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. Their privacy policy is available at Some of your data will be transferred to the USA. With regard to the data collected and processed when visiting our site for the creation of "Instagram Insights", we are jointly responsible with Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. Page Insights collects statistics about what visitors do on our site (comment on posts, share content, etc.). We have regulated our responsibilities regarding data protection in accordance with the information on - YouTube platform, Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter "YouTube") In connection with the operation of our YouTube and Google page, we use the dashboard overview of Google (the provider of the services), with which Google provides us with statistical data on the use of our YouTube page. This data is anonymous to us, which means that the personal data of individual users or visitors is not visible to us. You can find out what data Google uses for usage analysis in connection with our YouTube page and what information Google provides for data processing in connection with the implemented functions here: For the YouTube platform, you can manage your choices here: You can find YouTube's privacy policy here:

14. Can this privacy notice be changed?

  • This privacy notice does not form part of any contract with you. We may amend this privacy notice at any time. The version published on this website is the current version.
    Last updated: 31.08.2023

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